CONTACT
FAQ's
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Shipping
Shipping will be made within 72 hours of purchase for items purchased from online. This excludes all weekends and public holidays.
All our Taonga are handmade as a result each piece may vary slightly in texture and subtle stone colours.
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Shipping costs
National courier (excludes rural) $10
International courier depends on which country you live in. We track all parcels which is reflected in the price.
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Returns & Repairs
Returns
If you purchase one of our Taonga and for some reason are not happy with it, you may return it and recieve a full refund (not including shipping).
You must return the purchased item within 14 days. please note that the product must be returned unused, no scratches, dents, neither the original shipping cost will be repaid, ​
Repairs
We will only repair Hei Taonga Pounamu that has been made by us.
Please contact us directly.
Re-binding cords
If your taonga needs a new cord we can do this for a small cost but we will only work on taonga that is made by us.
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Silver Ring Sizing
It is important to know your ring size if purchasing one of our rings online. We recommend you visit your local jeweller to get sized.
We use an international USA sizing but you can use the below link to convert your ring size letter or number to match up.